Frequently Asked Questions
Everything you need to know about your Jolly Merch Shop experience.
How long does shipping take?
Standard shipping typically takes 5-10 business days. Once your order is processed, we will send you a tracking number so you can follow your merch every step of the way.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to ensure the perfect fit, as our items are true-to-size.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Absolutely. Jolly Merch Shop partners with manufacturers who prioritize fair labor practices and sustainable materials to ensure our fashion is both high-quality and responsible.
Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, our team begins fulfillment, and changes may no longer be possible.